Shipping

Shipping Information

We work hard to get your order to you as quickly and safely as possible.

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Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking details.

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Shipping Times

Estimated delivery times vary by location:

  • USA Orders: 2-7 business days (Free Shipping)
  • Canada Orders: 3-7 business days (Free Shipping)
  • International Orders: 4-10 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Occasional promotions such as free shipping may be offered and will be clearly displayed at checkout when available.

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Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

If you don’t see your tracking email, please check your spam or promotions folder.

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Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer
  • Delays or non-delivery caused by address errors

If you notice an error, contact us as soon as possible and we’ll do our best to help before your order ships.

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Lost or Delayed Packages

If your order appears delayed or marked as delivered but not received, please allow 2–3 business days before contacting us, as carriers may mark packages delivered early.

If the issue persists, reach out to our support team and we’ll assist you.

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Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We’ll work with you to resolve the issue promptly.

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Questions?

If you have any questions about shipping, feel free to contact us:

📧 info@earthonskin.com

We’re always happy to help.

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