Returns
Returns & Refunds
We want you and your pet to feel confident with every purchase. If something isn’t right, we’re here to help.
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Our Return Policy
We accept returns within 60 days of delivery.
To be eligible for a return:
- The request must be made within 30 days of delivery
- Proof of purchase is required
Once your return is approved, you’ll receive instructions on how to send the item back.
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Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
- Approved refunds will be issued to the original payment method
- Refunds typically process within 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable.
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Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.
Include:
- Your order number
- A photo of the issue
We’ll make it right as quickly as possible.
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Exchanges
We do not offer direct exchanges. If you’d like a different product, please place a new order once your return has been approved.
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How to Start a Return
To request a return or report an issue, contact us at:
📧 info@earthonskin.com
Please include your order number so we can assist you faster.